000 01202nam a22002777a 4500
005 20251023120143.0
008 251023b |||||||| |||| 00| 0 eng d
020 _a978-1-84928-069-3
040 _cSYAMALA BOOK LINKS
100 _aDESAI JIMMY
245 _aSERVICE LEVEL AGEREEMENTS
_bA LEGAL AND PRACTICAL GUIDE
250 _aFIRST EDITION
260 _aUNITED KINGDOM
_bIT GOVERNANCE PUBLISHING
_c2010
300 _aXII 108P
365 _b1095
_c
500 _aSLA
520 _aJimmy Desai’s Service Level Agreements: A Legal and Practical Guide is a concise, practitioner-focused manual that helps organizations understand, design, and manage Service Level Agreements (SLAs) effectively. The book bridges both the legal and operational aspects of SLAs, making it useful for IT professionals, service managers, and corporate legal teams involved in outsourcing, vendor contracts, and service delivery management.
522 _aINFORMATION TECHNOLOGY
526 _aALL COMPUTER BRANCHES
650 _aINFORMATION TECHNOLOGY
651 _aCOMPUTER SCIENCE
658 _cR-23
760 _bFIRST EDITION
856 _uwww.itgovernance.co.uk
942 _2ddc
_cREF
_e1st Edition
_n0
999 _c18396
_d18396