TY  - BOOK
AU  - DESAI JIMMY
TI  - SERVICE LEVEL AGEREEMENTS: A LEGAL AND PRACTICAL GUIDE
SN  - 978-1-84928-069-3
PY  - 2010///
CY  - UNITED KINGDOM
PB  - IT GOVERNANCE PUBLISHING
KW  - INFORMATION TECHNOLOGY
KW  - COMPUTER SCIENCE
KW  - R-23
N1  - SLA; INFORMATION TECHNOLOGY; ALL COMPUTER BRANCHES
N2  - Jimmy Desai’s Service Level Agreements: A Legal and Practical Guide is a concise, practitioner-focused manual that helps organizations understand, design, and manage Service Level Agreements (SLAs) effectively. The book bridges both the legal and operational aspects of SLAs, making it useful for IT professionals, service managers, and corporate legal teams involved in outsourcing, vendor contracts, and service delivery management
UR  - www.itgovernance.co.uk
ER  -