TY - BOOK AU - BESTERFIELD H DALE AU - CAROL BESTERFIELD MICHANA AU - GLEN H BESTERFIELD AU - MARY BESTERFIELD SACERE AU - HEMANT URDHWARSHE AU - RASHMI URDHWARSHE TI - TOTAL QUALITY MANAGEMENT SN - 978-81-317-3227-4 PY - 2011/// CY - NOIDA PB - PEARSON EDUCATION INC, DORLING KINDERSLEY INDIA PVT LTD KW - QUALITY MANAGEMENT KW - MANAGEMENT KW - R-23 N1 - QUALITY MANAGEMENT; BBA & MBA N2 - Dale H. Besterfield's "Total Quality Management" stands as a foundational text in the field, offering a comprehensive framework for organizations striving for excellence. The book is widely recognized for its structured approach, blending the core philosophies of Total Quality Management (TQM) with the practical tools and techniques necessary for its successful implementation. This summary encapsulates the key principles, methodologies, and overarching themes presented in Besterfield's influential work UR - www.pearson.co.in/dalehbesterfield ER -