TOTAL QUALITY MANAGEMENT
- THIRD EDITION
- NOIDA PEARSON EDUCATION INC DORLING KINDERSLEY INDIA PVT LTD 2011
- XXI 558P
Dale H. Besterfield's "Total Quality Management" stands as a foundational text in the field, offering a comprehensive framework for organizations striving for excellence. The book is widely recognized for its structured approach, blending the core philosophies of Total Quality Management (TQM) with the practical tools and techniques necessary for its successful implementation. This summary encapsulates the key principles, methodologies, and overarching themes presented in Besterfield's influential work.