TY - BOOK AU - QUINTANILLA M KELLY AU - SHAWN T WAHL TI - BUSINESS AND PROFESSIONAL COMMUNICATION: KEYS FOR WORKPLACE EXCELLENCE SN - 978-93-5479-187-1 PY - 2022/// CY - NEW DELHI PB - SAGE PUBLICATIONS INDIA PVT LTD KW - COMMUNICATION KW - MANAGEMENT KW - R-23 N1 - BUSINESS COMMUNICATION N2 - The book you are referring to is likely "Business and Professional Communication: KEYS for Workplace Excellence" by Kelly M. Quintanilla (often co-authored with Shawn T. Wahl). The core summary and key takeaways are organized around the central theme of preparing students to successfully transition from a student environment into a professional career and ultimately into a leadership role. The book is structured chronologically, following this career progression ER -