BUSINESS AND PROFESSIONAL COMMUNICATION KEYS FOR WORKPLACE EXCELLENCE
- FOURTH EDITION
- NEW DELHI SAGE PUBLICATIONS INDIA PVT LTD 2022
- XXXIII 500P
The book you are referring to is likely "Business and Professional Communication: KEYS for Workplace Excellence" by Kelly M. Quintanilla (often co-authored with Shawn T. Wahl). The core summary and key takeaways are organized around the central theme of preparing students to successfully transition from a student environment into a professional career and ultimately into a leadership role. The book is structured chronologically, following this career progression.