TY  - BOOK
AU  - PIKE JOHN
AU  - BARNES RICHARD
TI  - TQM IN ACTION
SN  - 9.78818E+12
U1  - 658.562 PIK 
CY  - NEW DELHI
KW  - MANAGEMENT
KW  - TQM PERFORMANCE IMPROVEMENT
N1  - UNDER TEQIP PHASE - II
ER  -