GRONROOS CHRISTIAN <br/><br/>
SERVICE MANAGEMENT AND MARKETING SERVICE MANAGEMENT AND MARKETING 

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 - NEW DELHI  WILEY  2010 
 - 484 
<br/><br/><label>ISBN: </label>81-265-1287-4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT SERVICE MANAGEMENT MARKETING 
<br/><br/><label>Dewey Class. No.: </label>658.8 GRO  / GRO