SERVICE LEVEL AGEREEMENTS A LEGAL AND PRACTICAL GUIDE
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TextPublication details: UNITED KINGDOM IT GOVERNANCE PUBLISHING 2010Edition: FIRST EDITIONDescription: XII 108PISBN: - 978-1-84928-069-3
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SLA
Jimmy Desaiβs Service Level Agreements: A Legal and Practical Guide is a concise, practitioner-focused manual that helps organizations understand, design, and manage Service Level Agreements (SLAs) effectively. The book bridges both the legal and operational aspects of SLAs, making it useful for IT professionals, service managers, and corporate legal teams involved in outsourcing, vendor contracts, and service delivery management.
INFORMATION TECHNOLOGY
ALL COMPUTER BRANCHES
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