SERVICE LEVEL AGEREEMENTS A LEGAL AND PRACTICAL GUIDE

DESAI JIMMY

SERVICE LEVEL AGEREEMENTS A LEGAL AND PRACTICAL GUIDE - FIRST EDITION - UNITED KINGDOM IT GOVERNANCE PUBLISHING 2010 - XII 108P

SLA

Jimmy Desai’s Service Level Agreements: A Legal and Practical Guide is a concise, practitioner-focused manual that helps organizations understand, design, and manage Service Level Agreements (SLAs) effectively. The book bridges both the legal and operational aspects of SLAs, making it useful for IT professionals, service managers, and corporate legal teams involved in outsourcing, vendor contracts, and service delivery management.

INFORMATION TECHNOLOGY



978-1-84928-069-3


INFORMATION TECHNOLOGY


COMPUTER SCIENCE

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